Shipping policy
Delivery Information:
United Kingdom
All standard orders over £50 Free Delivery (Large and Heavy item supplements may still apply)
Mainland Europe:
All orders over €100 Reduced Shipping Rate
DELIVERY WITHIN THE UK.
- Order below £50 (below 2000g) – from £2.99
- Orders below £50 (above 2000g) – from £4.99
- Orders above £50 – Free delivery
Order before 2:30pm Monday to Friday for Next Day Delivery.
Please note: We DO NOT offer Next Day Delivery on Saturdays & Sundays or Public Holidays. Our Next Day Delivery service is for orders placed on Monday to Friday only.
All our next day deliveries are handled by Royal Mail & Parcelforce.
Our customers receive 1 hour delivery slots by text or email on the morning of the delivery to ensure the safe delivery of their order. (where email addresses & mobile phone numbers are provided at checkout)
Next day deliveries can be tracked real-time with the consignment or parcel number on www.royalmail.com or www.parcelforce.com
Online Delivery Tracking
Once you have placed your order with Earthlets.com, you will receive an order confirmation email.
On despatch of your order you will receive a second email confirming your delivery details.
This email will contain your Online Tracking details (your consignment or parcel number) depending on the delivery service.
For further information regarding our delivery policy please refer to our terms and conditions.
DELIVERY INFORMATION REGARDING THE REPUBLIC OF IRELAND, SCOTTISH HIGHLAND AND ISLANDS
The following postcodes fall under the Scottish Highlands - AB36-38, AB40-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50.
At checkout please select the Scottish Highlands from the drop down box. (Delivery price will be shown)
The following postcodes fall under the Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.
Delivery to Northern Ireland is Two Day only with courier - Postcodes BT1-BT98.
A checkout please select the Northern Ireland from the drop down box. (Delivery price will then be shown)
DELIVERY INFORMATION FOR EUROPE:
Brexit Update
From the 1 January 2021 the UK is no longer part of the EU customs union and as a result all of our international shipments are subject to customs clearance on exit from the UK and entry to the EU. This may result in delays to delivery while the Customs processes are refined between the EU and the UK.
Wherever possible shipments will be processed as a duty paid service with our couriers. This ensures that there are no additional charges to the customer on receipt of the parcel.
Smaller lower cost parcels may be shipped on a mail service as they fall below the thresholds for VAT and customs duty. In such circumstances a small customs clearance fee may be payable by the customer on receipt. This is to ensure we can offer you the most cost effective shipping method for the goods you have purchased.
Delivery Charges for orders with weight below 30kg will be displayed at checkout and vary according to destination country.
For orders of €100 and above a reduced cost shipping rate is available at checkout.
Please note that shipping charges include VAT and a percentage of the total VAT calculated on the invoice includes VAT on the shipping charge.
For international deliveries in December we advise all customers to choose the courier option at checkout as delivery to guarantee before Christmas.
Please note it is your responsibility to ensure that you are available to accept delivery or can access your local pick up shop to safely receive your items.
Please contact us for delivery charges to the rest of the world. Please note we do not deliver to some destinations.
